Refund policy

 

Return & Refund Policy

Because all of our items are made to order and many are customized by color, size, or personalized text, we do not accept returns or exchanges.

Please Review Carefully Before Ordering

We strongly encourage customers to review all product details, color selections, sizing information, and personalization spelling before placing an order. Once production has started, changes or cancellations may not be possible.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue and packaging

We will gladly work with you to provide a replacement or appropriate resolution.

Errors on Personalized Orders

• We are not responsible for errors caused by incorrect personalization details submitted at checkout.

• If a mistake is made on our end, we will remake or replace the item at no cost to you.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or personalized products

• Made-to-order items

• Items customized by color or text

Order Cancellations

Orders may be canceled only before production begins. Once work has started, cancellations are not possible due to the custom nature of our products.

Questions?

If you have any questions before ordering, please contact us — we’re happy to help ensure your order is exactly what you want.